This blog post from Direct Marketing News editor Ginger Conlon is a great reminder that even when the data suggests that someone is in the target market, there are still factors that impact the satisfaction of our email subscribers. Getting to a “segment of one” sounds great in concept, and many campaign management applications do promise it, but it also requires a pretty sophisticated interpretation of the data – all the data. Yes, while Ginger is more educated about targeting and segmentation than your typical retail customer, she responds with all the righteous indignation of a consumer when she feels she gets something irrelevant.
Can we call our programs a success if MOST of the people in a segment are satisfied and take action? Or, is it only success when EACH of them are happy? We are doing direct marketing, not branding or social influence, right? The latter is our goal, and I suspect most of us settle for the former. Do you?
If you have any thoughts or feedback on this – please post below or at the Direct Marketing News article.