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Education Policy and Payment

In order to confirm your place, we require payment in full. From time to time, we may need to change aspects of your course (e.g., commencement date, access, or location). If we do so for any reason, you will be contacted. If you have not received confirmation of your attendance from DMA, please call (212) 790-1440 to ensure your seat.

Cancellation Policy

If you cannot commence a DMA Education course for which you are registered, you may nominate a substitute from within your company. If you cannot nominate a substitute, please contact DMA Customer Service at (212) 790-1440 five (5) business days or more in advance of your DMA Education course commencing, so your registration fee will be held on account for a future event. All account credits must be used within a year. If you must cancel your registration altogether, please refer to the Cancellation Refund Schedule below. Registrants who do not cancel or arrange to have their registration fee held on account prior to the commencement of the DMA Education course forfeit their registration fee.

Timeline to Complete Online Courses

You have 18 months, from time of registration, to access and complete all online courses EXCEPT the following. These courses require completion within 90 days of registration:

  • Web Analytics Certification
  • Cross-Channel Digital Strategy
  • Social Media Certification
  • PPC Certification
  • SEO Certification
  • Web Conversion Certification

Cancellation Refund Schedule

In-Person Course
5 business days or more before the commencement date of the DMA Education course: refund or account credit minus $50 processing fee
4 business days or less up to the seminar date: no refund—account credit minus $150 fee
1st day of seminar/no-show: no refund—no account credit

Online Education Courses
Prior to commencing the DMA Education course: registration fee will be held on account for a future event
After commencing the DMA Education course: registration fee is forfeited except where there are extenuating circumstances whereby refund is given at the discretion of DMA
Please note account credits must be used within a year. If DMA cancels the education course for which you have registered, the registration fee paid will be held on account for a future event. DMA is not responsible for any expenses incurred by you as a result of your registration, whether the event was attended, postponed, or cancelled.

Email Opt-Out

Email Customer Service to opt-out of DMA Education Emails.

Current Instructors

Please visit (and join) our LinkedIn group to learn about our current and past instructors.

Contact Us

DMA Headquarters
1120 Avenue of the Americas
New York, NY 10036
Email: DMAeducationinfo@the-dma.org
Phone: (212) 790-1440

Washington D. C. Office
1615 L St. NW, Suite 1100
Washington, DC 20036
Phone: (202) 955-5030