Join us for a day of learning and networking in Denver, Colorado! This complimentary marketing event will feature a Keynote presentation, a case study presentation, roundtable discussions focused on the challenges and opportunities facing marketers today, and 2+ hours of face-to-face networking time.
Complimentary hors d’oeuvres and beverages will be provided by our sponsor.
This event is included with DMA membership
Not a DMA member but interested in joining us? Contact Katrina Ryan for your complimentary pass.
1:30-1:45 PM — Welcome and Introductions
1:45-2:30 PM — Keynote
2:30-3:30 PM — Roundtable Discussion
3:30-3:45 PM — Networking Break
3:45-4:30 PM — Case Study Presentation
In today’s marketing industry, brands struggle with how to create authentic customer experiences that not only drive behavior, but shift sentiment of the customer towards brand loyalty and reliance. Over the last 11 years, rDialogue has worked with leading and innovative brands to improve customer engagement and associated experience that demonstrates that the brand is paying attention to the customer.
In this case study presentation, rDialogue will review how brands like Nike, The Pittsburgh Steelers and Kimpton Hotels innovated their customer experience to foster a new level of customer engagement that evolved their business by putting the customer in the center. Through client stories, best practices and a review of customer-oriented strategy methodologies, Matt Garrett, EVP Strategy for rDialogue, will provide attendees with actionable insights and lessons to improve their appreciation of the customer opportunity and success in building better customer experiences.
4:30- 6:00 PM — Networking Happy Hour
Matt leads rDialogue’s client-focused customer marketing practice teams with expertise in loyalty, CRM and analytics. He’s held senior marketing leadership positions in the travel, hospitality, financial services and CRM industries over the last 20 years, and provided strategy leadership to clients like Nike, Whole Foods, Merial, and Citibank. He possesses deep consumer analysis and research experience by directing analytical teams for TNS, Equifax and other marketing consulting firms.
He’s also been very effective in providing high growth acquisition strategies for hospitality companies such as Exclusive Resorts and Abercrombie & Kent with the discipline and leadership in new product and market expansion initiatives. With the unique blend of skills in advanced analytics and integrated marketing techniques, Matt delivers high-performing marketing programs in each of these roles and engagements.
Selected by Brandweek Magazine as one of ten Marketers of the Next Generation, Matt is a proud recipient of the 2007 DMA Echo Award. He’s spoken at many industry conferences including the Direct Marketing Association, National Center for Database Marketers and Business Marketing Association.
When he escapes the marketing world, he spends time racing bikes, traveling with his wife and keeping up with three active daughters.
“What I took away from our local DMA event was that no matter how different in size and scope one company is from the other, we all are aiming for the same thing: how to make our product better. Being able to brainstorm and relate to fellow marketers on an actual level is very important to what I do because it can be directly applied back to my job and help me with my day-to-day functions.”
Jeff Eldersveld, Director of CRM and Analytics, Columbus Blue Jackets
“The February Atlanta DMA event had a very enthusiastic audience. The topic of inspiring and engaging your customers continues to be one of the most important discussions for marketing leaders and strategies continue to evolve.”
Matt Corey, Chief Marketing Officer, PGA Tour Superstore
“One of the best events I’ve attended recently. Everyone walked away with ideas, insights and new connections that can help them grow their businesses.”
Jim Thompson, Co-Founder & President, Lift Engagement Strategies, LLC
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