DMA: Data and Marketing Association
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Angela Garfinkel

President Quality Contact Solutions

Angela Garfinkel is the founder of Quality Contact Solutions. In addition to 20+ years of industry experience, Angela’s credentials include Customer Engagement Compliance Professional (CECP), Professional Association for Customer Engagement, Self-Regulatory Organization Auditor.

Angela’s call center experience spans more than 20 years on both the call center vendor and client sides of the business. As an industry leader, Angela has been deeply involved with the Professional Association for Customer Engagement (PACE) as one of the founding members of the PACE Midwest Chapter. She is recognized as one of the leading operations and performance management experts in the call center industry. She frequently speaks and writes about how to improve call center performance and how to ensure regulatory compliance. Angela has a B.S. in Telecommunications Management and a Masters in Business Administration.

About Quality Contact Solutions

Quality Contact Solutions conducts high quality, telephone-based outbound marketing programs for large and medium businesses and associations. We conduct outbound marketing calls to cross-sell existing customers, renew existing customers, renew memberships, win-back lapsed members or customers, promote conferences, and to upsell customers with new products or services. In addition to generating results with a high return-on-investment, our management team includes telemarketing regulatory compliance experts. We are a PCI Level 1 certified organization with 10 years of client success stories.

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