DMA’s 2015 Response Rate Report Reveals Email, Social, and Direct Mail Most Popular Channels

New York, NY, April 2, 2015 — The Modern marketer is a multichannel strategist, relying most heavily on email, direct mail, and social media.  DMA’s 2015 Response Rate Report, released today, revealed 65 percent of respondents use two or more media types in their marketing campaigns, with 44 percent reporting they use three or more.  Of the seven key channels examined (Mobile, Email, Online Display, Paid Search, Telephone, and Direct Mail), Email ranked at the top, with a full 83 percent of respondents reporting they used the channel in their marketing campaigns.

“Most organizations do not rely on any single type of media or channel for their campaigns,” said Jerry Rackley, chief analyst for Demand Metric, which partnered with DMA on the report. “In fact, just 35% of this study’s respondents claim to use just a single one, and that one is most often email.  What’s more likely is for organizations to use more than multiple channels, and 44 percent of the respondents use three or more. When this is the case, those media are most likely to be email, direct mail and social media.”  

While mobile represented the smallest sample in this survey, indicating that it is not yet fully utilized by marketers, it shows the greatest promise for growth over the next 12 months — with 73 percent of respondents indicating plans to increase their usage. Moreover, the mobile channel is rarely used on its own. The report found that 98 percent of mobile users employ at least three types of media in their campaigns— and 65 percent use at least five.

“In the increasingly digitized and omni-channel marketplace, consumers expect to explore products, perform research, and engage with merchants across a wide range of tools and channels before completing a purchase,” said Gina Scala, DMA’s vice president, education & professional development. “Marketers have therefore intensified their efforts to connect with consumers at as many key touchpoints as possible.”

This year marks the first time social media advertising was measured in this study.  Although a relative newcomer, social media is projected as the second fastest growing media type in this survey, with 64 percent of respondents planning to increase usage in the next 12 months.  It also has one of the lowest cost per acquisition of all the media covered.

The report is available at the DMA Bookstore for $299 for DMA members and $499 for non-members.

About DMA’s 2015 Response Rate Report

This 2015 Response Rate Report is based on data from an online survey deployed from December, 2014 to January 2015. Respondents were garnered from both the DMA and Demand Metric communities. The survey experienced a 44 percent completion rate. The media types covered in this report include email, direct mail, paid search, internet display ads, social media ads, telephone and mobile. This is the first year that social media advertising has been included in this report.

About Demand Metric 

Demand Metric is a global marketing research & advisory firm serving a membership community of over 60,000 senior marketers with primary research & benchmark reports, technology research & advice, consulting services, training, virtual summits, CMO forums, and a library of 500+ practical tools and templates. To learn more about Demand Metric, visit:

About Direct Marketing Association (DMA)

The Direct Marketing Association ( is the world’s largest trade association dedicated to advancing and protecting responsible data-driven marketing.  Founded in 1917, DMA represents thousands of companies and nonprofit organizations that use and support data-driven marketing practices and techniques.  DMA provides the Voice to shape policy and public opinion, the Connections to grow members’ businesses and the Tools to ensure full compliance with ethical and best practices as well as professional development.

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