All organizations that comply with the DMA Dispute Resolution Programs will display the appropriate mark(s) in their mail offers, in their print advertisements, and on their websites.
If a company displaying one of these DMA marks does not satisfactorily address your data privacy complaint, you may file a complaint by submitting the appropriate complaint form (instructions provided on this page) or in writing to let us know the details of your complaint. Our address is:
Direct Marketing Association
Attn: Privacy Shield/Safe Harbor Line
1615 L Street NW, Suite 1100
Washington, D.C. 20036
The DMA will contact the company promptly to take appropriate action to address your data privacy complaint. The DMA is ready to provide appropriate sanctions against a company that fails to comply with the privacy principles. (For a complete description regarding the DMA’s process for handling complaints, please refer to the DMA Privacy Shield Program Complaint Process on our website.